Return Policy

At Arx Store, we prioritize customer satisfaction. If you encounter any issues with your order, we kindly ask you to carefully review the following policies.

1. Defective or Damaged Products

If your order is delivered defective or damaged, please follow these steps to resolve the issue:

  • Provide clear photos of the defective or damaged product from multiple angles.
  • Send your order ID and a message explaining the issue to our support team within 30 days of delivery (45 days for international orders).

For defective or damaged products:

  • We offer a replacement or a refund as resolution options.
  • Returning the product is generally not required; however, our support team will inform you if necessary on a case-by-case basis.

2. Incorrect Product or Order Error

If your order is delivered with the wrong product or design:

  • Share photos of the incorrect product or design with us.
  • Submit your replacement or refund request to our support team within 30 days of delivery.

3. Exchange and Return Policies

At Arx Store, all products are custom-made and produced on demand. Therefore, returns or exchanges are not possible except for the following cases:

  • Defective or damaged products
  • Incorrect product delivery

In rare circumstances, we may provide additional solutions to ensure customer satisfaction. Please contact us for further assistance.

4. Customer Responsibility

It is essential to review all details of your order carefully. Returns or exchanges cannot be made due to incorrect size, color, or design choices. We recommend paying attention to the following before placing your order:

  • Review the product size chart thoroughly.
  • Double-check your color and design selections.

5. Support and Contact

For any questions or concerns, you can always reach out to our support team:

At Arx Store, we are committed to providing the highest level of customer satisfaction and are here to assist you with any issues regarding your orders